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THE SAFEST CLINIC THAT WE CAN BE
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STRIVING TO BECOME THE CLEANEST IN CLASS.

PROMOTING A STANDARD OF EXCELLENCE IN INFECTION CONTROL.

AS A HEALTHCARE FACILITY, WE HAVE BEEN INSTRUCTED TO REMAIN OPEN AND OPERATIONAL.

WHAT WE’RE DOING…

In light of the COVID-19 pandemic individuals will naturally (and quite rightly) be anxious to ensure that all environments that they enter are sanitary and safe. We therefore want to make known the measures and protocols that we have put in place to ensure the health and safety of our patients once lockdown starts to ease.

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WE’RE ALL VACCINATED AGAINST COVID-19

All clinical and secretarial staff are fully vaccinated against COVID-19. As healthcare professionals we have had the privilege of early access to our booster jabs. We plan to engage with the booster programme both this year, and any subsequent year that the programme runs.

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PERSONAL PROTECTIVE EQUIPMENT (PPE)

All clinical and secretarial staff will be utilising Personal Protective Equipment (PPE) following guidelines provided by our respective professional regulatory bodies. This will include face masks, face shields/screens/visors, nitrile or latex gloves, and plastic coveralls, overalls, or aprons.
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DISINFECTING SURFACES

All surfaces within the clinic are now wipe-down-surfaces. After a patient has been seen, and before the next patient enters the clinic, clinicians and secretarial staff alike will wipe down all surfaces using a medical-grade disinfectant.
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SPACING BETWEEN APPOINTMENTS

We are a high quality, low volume private healthcare facility. To facilitate social distancing, and allow for the appropriate time to disinfect surfaces, we limit the number of persons within the clinic at any given time.

SEATING WITHIN THE RECEPTION AREA

All seating within the clinic reception area will be placed at least 2-meters apart.

CONSIDERATION OF HIGH-RISK PATIENTS

We will be considering the risk profile of individual patients, and determining the suitability of certain appointments. Where possible we will try to manage high-risk cases remotely via Telehealth Consultation.

SECRETARIAL COVER

Secretarial staff will either be situated behind a perspex reception desk screen to maintain social distancing, or will appear virtually on a screen placed upon the reception desk.

MAGAZINES

To avoid contamination, we will be removing magazines from the clinic reception for the time being.

WHAT WE ASK OF YOU…

We are doing our part to stop the spread of this awful virus and we also ask you to do your part to make us all safer.
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HAND WASHING / SANITISING

Hand sanitiser will be made readily available, and all patients will be requested to apply it upon entering the clinic.
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APPOINTMENT TIME

We want to ensure that at any given time, the number of individuals within the clinic is kept to a minimum. Therefore, please endeavour to arrive at the clinic no more than 2-minutes before your appointment. Do not under any circumstance arrive excessively early or late for your appointment. If you have travelled to the clinic by car, and find yourself with time to spare, then please wait in your car until the time of your appointment.
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FAMILY OR FRIENDS MUST STAY IN THE CAR

Patients should only be accompanied if they are a) minors, or b) require assistance. Other family members or friends should be requested to stay at home.

SOCIAL DISTANCING

Where possible, please maintain the 2-metre distancing rule while within the clinic.

FACE MASKS

We are asking all patients to wear a 3-ply face mask. If you don’t have a mask, or you forget to bring one, they will be made available to purchase at the clinic for £1.00 each.

CONTACT SURFACES

Where possible, try not to touch contact surfaces within the clinic such as door handles. Instead, ask a member of staff for assistance.

PAYMENTS

We ask that you please pay by contactless card rather than cash.

TOILET & WASHROOM

If you have used the toilet and washroom facilities, please notify a member of staff so we can disinfect all surfaces.

COVID-19 SYMPTOMS

Please be vigilant of COVID-19 symptoms, and reschedule if:

  • You are experiencing any signs and symptoms of COVID-19 (cough, sore throat, tiredness, fever).
  • Exposure to anyone with suspected or diagnosed COVID-19 in last 14-21 days.
  • Worked or attended a clinic facility treating COVID-19 patients in the last 14-21 days.

We’re doing all we can to ensure our clinic environment is the safest it can be, and we hope you’re able to rest assured when attending for your appointment. If you have any queries, please do not hesitate to email us at info@paininjuryrelief.co.uk

FIND OUT MORE.

YOUR FIRST APPOINTMENT

Find out about the different types of people we help and the conditions we commonly see within the clinic. Discover as to whether you could benefit from an appointment with us.  

WHAT WE DO

Find out about our practice remit, and the protocols we develop in tireless pursuit of optimum diagnosis, management and treatment of the patients we see.